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Customers may go to
counters of Hanoi Telecommunication Company to register CityPhone service.
Note :
You can download necessary documents for service registration
here.
When registering CityPhone
service, customers should present documents as follows:
I. POST-PAID CITYPHONE
REGISTRATION PROCEDURE
I.1. Customers are individuals
I.1.1.
For Vietnamese customers with
ID card issued by the Hanoi Police
- A
signed Contract/ Registration form of using service.
- ID card. If the ID card
is not available, the customer can present one of the following papers as:
Military identity
card;
Police identity
card;
Driving license;
Valid passport.
I.1.2.
For Vietnamese customers with
ID card issued by the Police of other cities provinces
- A
signed Contract/ Registration form of using service.
- ID card. If the ID card
is not available, the customer can present one of the following papers as:
Military identity
card;
Police identity
card;
Driving license;
Valid passport.
- One of the following
papers as:
q
A document
affirmed, signed, sealed by the competent person in Hanoi State owned
offices / enterprises where customer is employed and signed over-3-year
labour contract;
q
Ownership
papers of the house/ apartment in Hanoi or land/ house in Hanoi renting
contract.
I.1.2 –
For expatriate customers:
-
Valid
passport;
-
Documents guaranteed by the Embassy or legal representative offices in
Vietnam. (Documents are not necessary to person having diplomatic passport).
I.2. Customers are
companies, organizations,…
I.2.1. Customers are State
owned offices and enterprises in Hanoi:
- A
sealed and signed by the competent person Contract/ Registration form of
using service.
I.2.2.
Customers are limited companies, stock
companies, diplomatic organizations and representative offices in Hanoi, etc…:with
business license in Hanoi:
- Valid
license on establishment of the company/ representative office in Hanoi
issued by relevant Vietnamese competent agencies;
- A
sealed and signed by the competent person Contract/ Registration form of
using service.
I.2.3.
Customers are limited companies, stock
companies, with valid business license issued by Planning and Investment
Department of other provinces…:
- A
sealed and signed by the competent person Contract/ Registration form of
using service;
- One of
the following papers as:
q
Valid
business license;
q
Ownership
papers of the house/apartment in Hanoi or land/house in Hanoi renting
contract.
II. PRE-PAID CITYPHONE
(CityPhoneP) REGISTRATION PROCEDURE
Whenever customers want to use
CityPhoneP, they should go to counters of Hanoi Telecommunication Company or
any of it's agents to register. When registering CityPhoneP, customers need:
+ Present identity card or other valid
personal documents with photos.
+ Fulfill all information in the
Registration form of CityPhoneP to enjoy after-sale programs. This form
is kept by customers.
- CityPhoneP service
registration form:
+ User's name
+ Identity card number.
+ CityPhoneP number:
+ Number of the personal subscriber's
identification (PSID).
+ Date of registration.
+ Subscriber's password to have
assistance from 800116 in case of emergency – CityPhone Service Centre
III. REGISTRATION PROCEDURE
OF CHANGING FROM PRE-PAID CITYPHONE (CityPhoneP) TO POST-PAID CITYPHONE
Registration procedures:
the same as of Post-paid CityPhone
Note:
+ When changing to post-paid CityPhone,
the rest from the account will pay for the next bill.
+ The used CityPhone number hasn’t
changed.
+ The changing fee is VND 20,000 (VAT
included).
IV. REGISTRATION PROCEDURE
OF CHANGING FROM POST-PAID CITYPHONE TO PRE-PAID CITYPHONE (CityPhoneP)
Registration procedures:
the same as of CityPhoneP
Note:
+ Customer can change the service only
when the contract is still effective.
+ Customer should pay the charges until
the time of changing service and the connection fee (when registering the
post-paid CityPhone service) is not returned.
+ The used CityPhone number hasn’t
changed and customer doesn't have to pay the changing fee.
V. COMMUNICATIONS STOP ON
EMERGENCY
When a customer wants to stop
communications outgoing and/or incoming in case of emergency such as losing
handset, he/she should:
- Call 800116 (CityPhone Service
number) from 07h00 to 21h00 or call 9361180, 9361181 (CityPhone
exchange centre) from 21h00 to 07h00 of the following day. Customers should
inform such information as:
+ For private contracts: CityPhone
number, subscriber's name, number of identity card and address for
requesting to stop the service.
+ For contracts of companies,
organizations,…: CityPhone numbers, subscriber's name, name of the caller.
- Or go to counters of Hanoi
Telecommunication Company.
VI. THE PROCEDURE OF
CONTRACT RECOVERY
For service recovery customers should
present following documents:
VI.1. Customer signing Contract/ Registration
of using service registers procedures:
- ID card. If the ID card
is not available, the customer can present one of the following papers as:
Military identity
card;
Police identity
card;
Driving license;
Valid passport.
VI.2. For customer who didn’t sign Contract/
Registration of using service registers service:
- Personal
documents with photos of person signing Contract/ Registration form of using
service
- Personal
documents with photos of person registering
service.
- A Contract/
Registration form of using service
Contract recovery points:
- For post-paid CityPhone subscribers:
Customers should come to the Customer Service Centre of Hanoi Posts and
Telecommunications or Suburban District's Post offices.
- For pre-paid CityPhone subscribers:
Customers should come to counters of Hanoi Telecommunication Company.
The Service recovery
points are:
- Telecom counters of Hanoi
Telecommunication Company at:
+ 811 Giai Phong Road
+ 75 Dinh Tien Hoang street
- Counters of Customer Service Centre
at:
+ 4 Dinh Le street
+ 97 Nguyen Chi Thanh road
+ 51 Vu Trong Phung street
+ 18 Nguyen Du street
+ 63 Dao Tan street
+ 174 Nguyen Luong Bang street
+ 14 Dang Tien Dong street
+ ……….
Service points: Counters of Hanoi
Telecommunication Company
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